Policies & Procedures

After you schedule, I'll text to confirm details — detergent preferences, items you'd prefer not machine dried, where to leave laundry, and whether you'll be home. I check pockets, look for stains, and sort carefully. I treat every order with the same care I give my own laundry. If I have any questions during the process, I'll reach out by text or call.

I'll send your invoice after pickup, sorting, and weighing. Payment is due prior to or at the time of delivery. I typically send invoices the evening of pickup. I never ask for payment before your order is finished.

You don't need to be home for delivery as long as there's a safe, agreed-upon spot. I'll keep you updated throughout the process — no surprises.

To protect my home, equipment, and every client's order, I cannot accept:

• Heavy smoke odors or excessive pet hair — these can transfer to other orders.
• Biohazardous items — heavily soiled with blood, urine, feces, vomit, etc. Normal food spills are fine.
• Items with bugs, pest droppings, or infestations.

Not sure? Reach out before scheduling — I'm happy to clarify!

• Ruggables: Cannot wash client ruggables.
• Pet bedding & blankets: Not accepted due to pet hair cross-contamination risk.
• Large comforters: Most king-size are fine — I wash these regularly.
• Oversized items: Ask before booking if you're unsure.

Standard turnaround is 24–48 hours from pickup. Most orders are completed within that window. If I anticipate longer, I'll always tell you upfront — no surprises, ever.

Happy to reschedule or cancel — just give at least 2 hours' advance notice. This allows me to adjust my day and serve all clients smoothly. Thank you for being mindful of my time!

If you believe an item has been lost or damaged, please contact me as soon as possible. I take these concerns seriously and will do everything I can to make it right.